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How to return a device for repair or service ?

How to return a device for repair or service ?


Fuji Electric France does its utmost to guarantee the proper functioning of its measurement and control devices during commissioning and all through the product life cycle.
If, however, you have to return a product for a repair or for a calibration, please proceed as follows:

  1. Download, print out, complete and attached the decontamination certfifcate and sender information.
    Write operation conditions of the device, defects found on it and any additionnal information which could assist us in troubleshooting.
    This helps us carry out repairs quickly.
    Attached the document to the device while returning it to Fuji Electric after sales service.
  2. In order to avoid damage during transport, use the original packaging if possible to ship the device.
    If this is not possible, a new packaging must be made in order to protect the device as well as possible.
    The equipment will be inspected upon receipt and returned to the shipper if the packaging is not found to be in conformity or if damage due to improper packaging is detected.

Download the decontamination certificate and sender information - PDF

How to return a device which has been in contact with toxic substance ?

Due to regulations about environmental and workforce protection, Fuji Electric France technicians cannot manipulate, test or repair any returned devices that have been in contact with substance risky to the environment or themselves.
This means that Fuji Electric France will take care of the maintenance of your device after you shipped your device with the declaration of decontamination, completed and signed,  and confirm that the handling of the device is safe.
All devices returned without its declaration of decontamination cannot not be unwrapped.

If the device has been used with toxic, caustic, flammable or water polluting products, you must :

  1.     Check and ensure that all cavities are free of these hazardous substances. If necessary you have to rinse or neutralize any toxic substances.
  2.     Download, print out, complete and attached the decontamination certfifcate and sender information to the product, confirm that its handling is safe, indicate the measured fluid and the product used to clean the device.

Download the decontamination certificate and sender information - PDF

Where to return a device for repair or service ?

Pack and send your instrument to :

FUJI ELECTRIC FRANCE S.A.S.
After Sales Department
46 RUE GEORGES BESSE - ZI DU BREZET
63039 CLERMONT-FERRAND CEDEX 02
FRANCE